Have any questions or concerns? We’re always ready to help! Call us at 805-535-0448 or send us an email to: Call store location to confirm orders and for Promotional Discounts.
Returns must be received within 30 days of purchase, provided you have the original receipt. All items must be in the original, unworn, re-salable condition.
Merchandise with manufacturing defects will be replaced, or refunded at our discretion. If merchandise is sent back as a return in unacceptable, or non-resalable condition we are not responsible for return shipping.
We take great pride in handcrafting each shoe. However, please understand that we cannot make accommodations for items that are damaged in the course of normal wear and tear or accidental damage.
No product can be designed to last forever. In the event of an unusual situation, please contact our store directly. Be prepared to provide a brief summary to help us determine a solution.
Mail Out Orders
In the event your shoes don't work out, and you meet the criteria outlined in our return policy above, simply tape up the box and mail them back. You may also bring them directly to one of the 4 locations nearest you. Shipping cost for returned shoes will be at the customer's expense.
If for any reason we do not have your select style filled in. Please allow 10-15 business days to receive your item. Thank you.